Refund policy
At Jama Pure Cotton, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may request a return if:
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The item is unused and unwashed
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The item is in its original packaging
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The return request is made within 7 days of delivery
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The product is defective, damaged, or incorrect
Due to hygiene reasons, used or washed bedding products cannot be returned.
2. Non-Returnable Items
The following items are not eligible for return:
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Used or washed grounding bedsheets
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Items damaged due to misuse
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Products without original packaging
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Clearance or sale items (if mentioned)
3. Damaged or Incorrect Items
If you receive a damaged or wrong item:
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Contact us within 48 hours of delivery
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Share clear photos/videos of the issue
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Our team will review and arrange replacement or refund
4. Return Process
To initiate a return:
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Email us at: [your email address]
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Mention your Order Number
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Provide reason for return
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Wait for return approval instructions
Returns sent without approval may not be accepted.
5. Refund Policy
Once we receive and inspect the returned product:
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Approved refunds will be processed within 5–10 business days
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Refund will be issued to original payment method
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Cash on Delivery (COD) orders will be refunded via bank transfer
Shipping charges (if applicable) are non-refundable unless the error is from our side.
6. Exchange Policy
We offer exchanges only for:
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Defective items
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Wrong products delivered
Stock availability applies.
7. Cancellation Policy
Orders can be canceled within 12 hours of placing the order.
Once shipped, orders cannot be canceled.
8. Contact Information
For any return or refund questions, contact us:
Jama Pure Cotton
Email: infosales@jamagrounding.com
Phone: +12043990951