Shipping policy

Thank you for shopping with Jama Pure Cotton. Below is our shipping policy to help you understand how we process and deliver your orders.

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1. Order Processing Time

• All orders are processed within 1–2 business days.

• Orders placed on weekends or holidays will be processed on the next working day.

• You will receive an order confirmation email after placing your order.

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2. Shipping Time

Estimated delivery times:

• Standard Shipping: 3–7 business days

• Delivery time may vary depending on your location.

Please note that delays may occur during peak seasons or due to courier issues beyond our control.

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3. Shipping Charges

• Shipping charges are calculated at checkout.

• We may offer free shipping promotions from time to time.

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4. Order Tracking

Once your order is shipped:

• You will receive a tracking number via email or SMS.

• You can track your order directly through the courier’s website.

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5. Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for delays or lost packages due to incorrect address information provided by the customer.

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6. Lost or Delayed Packages

If your package is delayed or marked as delivered but not received:

• Contact us within 3 days

• We will coordinate with the courier service to investigate

  7. International Shipping (If Applicable)

  For international orders:

  • Delivery times may vary (7–15 business days)

  • Customs duties or taxes (if any) are the responsibility of the customer